Delivery & Returns

When you order a bed or mattress from us we'll give you an estimated delivery window.

We'll then contact you at least a week before to arrange a specific day and time.

Because we are a small business we have limited flexibility with delivery days. Our vans may only be in your area one day per week, so if that day doesn’t work for you, we may have to deliver at a later date. We’ll always do our best to accommodate your requests but please bear this in mind.

We deliver our beds and mattresses in our own vans with a two-person team. They will bring your items up to your bedroom, assemble your bed and install the mattress, and take away our reusable delivery bags.

Smaller items, including toppers and bedding are delivered by DPD, Fedex or Royal Mail. We will give you an estimated delivery date when you place your order and if you supply your mobile number at checkout the courier will send you a text with delivery updates.

Our current delivery times are stated below and are updated weekly. If you have an urgent deadline, please contact us and we will do our best to accommodate your request.

All Metal Beds, Outdoor Furniture & The Fowey Bench - 5 - 9 weeks
Mattresses - 8 - 9 weeks
Mattress Toppers - 3-5 working days
Bedding (Pillows, Duvets, Mattress Protectors), & Soft Accessories - 3-5 working days (10-15 working days for MTM*)
*MTM - Made to measure

If you have ordered another product with a longer lead time, the entire order will be delivered when all your products are ready. Once your entire order is ready, we will contact you to arrange a convenient date and time for your delivery. Please note if you require order more urgently please call us on 01726 825182 to discuss and we will do our best to help.

Delivery to the majority of the UK is free of charge for all orders of £50 and over, and £5 for orders under this amount.

For beds and mattress deliveries to certain areas in Scotland that are harder for us to reach from Cornwall, we charge an extra £150 to help cover our costs. This applies to the following postcodes: AB, DD, FK, HS, IV, KA, KW, PA, PH, ZE.

In the event that we are unable to make your delivery due to access issues, or no one is available to take delivery at the pre agreed time, a re-delivery charge of £75.00 will apply and our team requires a minimum of 2 weeks to reschedule your delivery. Storage charges of £20.00 per week will apply to any rescheduled deliveries.

Due to a number of circumstances we are currently only able to take orders to delivery locations outside of mainland UK (including Northern Ireland) by email (at sales@cornishbeds.co.uk) or by phone (01726 825182) at which point we will supply you with a custom shipping quote.

Please bear in mind that shipping costs are changing daily due to the current worldwide situation and the shipping quote provided will be an estimated cost as increases might occur once the shipment is ready to be booked.

Europe

For the best possible price to ship to any country in the European Union, we would require you to provide your VAT number (your National Insurance Number or the equivalent in your country) and/or an EORI number (Economic Operators Registrations and Identification number).

Please note: EORI numbers are only available for business owners.

By having either your VAT and/or EORI number (or both if you are a business) we would be able to provide the lowest shipping quote possible. All taxes and duties for your order would be payable upon goods arriving at Customs and would be in addition to the shipping quote we provide.

Please note: Cornish Beds will not be responsible for any costs incurred at customs due to delays in communications between yourself, the customer, and the local customs office.

Final tax and duties costs may vary and you may be asked to settle the balance before the goods are released from customs.

Please note: Cornish Beds will not be responsible for any costs incurred at customs due to delays in communications or payment.

Without the VAT and/or EORI number, the shipping quotes we can obtain for you will be DAP (Delivery At Place) and will include an estimate of the taxes and duties paid by you upon receipt of goods in your country.

Rest of the World (including United States of America)

For the best possible price to ship to the Rest of the World (including United States of America), we would require you to provide details of your customs broker.

If you do not have a customs broker, the shipping quotes we can obtain for you will be DAP (Delivery At Place) and will include an estimate of the taxes and duties paid by you upon receipt of goods in your country.

Final tax and duties costs may vary and you may be asked to settle the balance before the goods are released from customs.

We can deliver to any country in the world by request, and these deliveries will be charged at cost. As each consignment is a different size we will haggle for the best price before contacting you with delivery options.

For all international orders, we offer a kerbside delivery as standard.

If you would like us to take away your old bed and/or mattress when we deliver your new one, we can do that for a charge of £60 per item. We don’t make any money on this, it simply covers our transport and handling costs, as well as the fee we are charged by the recycling partner we work with.

Your old mattress will be recycled by our partner TFR, or if it’s in fairly good condition, it will be cleaned and donated to charity through our partner FRC.

If you require us to take away your old bed or bed base, this must be dismantled prior to pick up. Our team will not be able to dismantle your old bed or bed base.

Please add Bed Recycling or Mattress Recycling product to your basket when ordering online, or speak to our showroom team.

Returns & Exchanges

Cornish Beds hope that you are happy with your purchase.

Metal Beds, Mattresses & Toppers

If for any reason you wish to return your bed, mattress or a topper please get in touch with our team to discuss:

E: sales@cornishbeds.co.uk
T: 01726 825182

Bedding, Bed Linen & Accessories

Should you wish to return, refund or exchange a bedding, bed linen or an accessories item, providing it has not been used, it is in its original packaging and in a re-saleable condition, we will be happy to do this for you. Please send returns within 14 days of delivery to:

Cornish Beds, Odhams Wharf, Topsham, Devon EX3 0PD

We also recommend that you get a proof of posting and include a note with your name, contact number, order number and reason for returning the item and whether you want a refund or a replacement. If you have opted for a refund, a refund will be issued to the card used for purchase only upon the items arriving back to the address stated above and provided the items are in re-saleable condition.

Please note delivery and collection charges will not be refunded. Bespoke and made to measure items may not be returned. Please call us on 01726 825182 if you have any questions.